Notice: Online ordering is temporarily out of service.
Please contact Customer Service Center PaiGlobalCustomerService@thermofisher.com or 800.875.1578 for all your inquiries and ordering needs.
Gemini Customer Support Login
To login to the Customer Support Download Center, enter the Serial Number and Support Code.
If you encounter difficulty logging on to the Customer Support Download Center, please contact Thermo Scientific Customer Support at:
- 1.800.374.1992 (US toll free)
- +1.978.642.1100 (International)
- support@chemid.thermofisher.com (non-emergency support)
- reachback@chemid.thermofisher.com (spectral analysis)
How to Locate your Gemini Serial Number and Support Code
The Serial Number is printed on a label affixed to the back of the instrument, and can also be found on the About screen in the Global Settings Menu.
NOTE: Gemini serial numbers are identified by the letters "GM" followed by 4 numbers. No other configuration is valid.
To access the About screen, logon and select Tools >> Global >> About on your instrument. To obtain a valid Support Code, please ensure that the time and date fields are set correctly. Please note: the Support Code changes on a daily basis.
