We provide comprehensive warranty support for all products, including:
- Hardware warranty and repair
- Software and library updates
- 24/7 technical support
For additional support services, including extended hardware warranties, standalone software and library updates and additional on-site training, please contact firstname.lastname@example.org.
Product Repair Services
In the event that a Thermo Scientific instrument requires repair, a Return Materials Authorization (RMA) number will be provided for the return of the instrument. To obtain an RMA number, please contact Thermo Scientific Customer Support.
For US customers only: Upon request, we will make every attempt to provide a loaner instrument by next business day if a loaner instrument is available. We will not be able to provide loaner instruments in all cases.