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Notice: Online ordering is temporarily out of service.

Please contact Customer Service Center or 800.875.1578 for all your inquiries and ordering needs.


We provide comprehensive warranty support for all products, including:

  • Hardware warranty and repair
  • Software and library updates
  • 24/7 technical support

For additional support services, including extended hardware warranties, standalone software and library updates and additional on-site training, please contact

Product Repair Services

In the event that a Thermo Scientific instrument requires repair, a Return Materials Authorization (RMA) number will be provided for the return of the instrument. To obtain an RMA number, please contact Thermo Scientific Customer Support.

For US customers only: Upon request, we will make every attempt to provide a loaner instrument by next business day if a loaner instrument is available. We will not be able to provide loaner instruments in all cases.