Notice: Online ordering is temporarily out of service.
Please contact Customer Service Center PaiGlobalCustomerService@thermofisher.com or 800.875.1578 for all your inquiries and ordering needs.
FirstDefender / AhuraFD Customer Support
Current Software
English, Chinese, German, Japanese: v2.8, current as of 10 Dec 2013 French: v2.7.3, current as of 09 Jul 2012
Please note: This analyzer is no longer manufactured. However, Thermo Scientific will continue providing product support until further notice.
To login to the Customer Support Download Center, enter the Serial Number and Support Code from your FirstDefender / AhuraFD.
If you encounter difficulty logging on to the Customer Support Download Center, please contact Thermo Scientific Customer Support at:
- 1.800.374.1992 (US toll free)
- +1.978.642.1100 (International)
- support@chemid.thermofisher.com (non-emergency support)
- reachback@chemid.thermofisher.com (spectral analysis)
How to Locate your Serial Number
The Serial Number is printed on a label affixed to the back of the instrument.
NOTE: AhuraFD/FirstDefender serial numbers are identified by the letters FD followed by 4 numbers. No other configuration is valid.
How to Locate your Support Code
Select Tools >> System >> Support on your instrument to obtain the Support Code. To obtain a valid Support Code, please ensure that the time, date and GMT zone fields are set correctly. Please note: the Support Code changes on a daily basis.
