Notice: Online ordering is temporarily out of service.
Please contact Customer Service Center PaiGlobalCustomerService@thermofisher.com or 800.875.1578 for all your inquiries and ordering needs.
FirstDefender RM/RMX Customer Support
Current Software
English only v4.5.0 (Current as of 5 July 2022), Turkish v4.4.4 (Current as of 21 June 2019).
To login to the Customer Support Download Center, enter the Serial Number and Support Code.
If you encounter difficulty logging on to the Customer Support Download Center, please contact Thermo Scientific Customer Support at:
- 1.800.374.1992 (US toll free)
- +1.978.642.1100 (International)
- support@chemid.thermofisher.com (non-emergency support)
- reachback@chemid.thermofisher.com (spectral analysis)
How to Locate your FirstDefender RM Serial Number and Support Code
The Serial Number is printed on a label affixed to the back of the instrument, and can also be found on the Support screen.
NOTE: FirstDefender RM serial numbers are identified by the letters "RM" followed by 4 numbers. No other configuration is valid.
To access the Support screen, logon and select Tools >> About on your instrument. To obtain a valid Support Code, please ensure that the time, date and GMT zone fields are set correctly. Please note: the Support Code changes on a daily basis.
How to Locate your FirstDefender RMX Serial Number and Support Code
The Serial Number is printed on a label affixed to the back of the instrument, and can also be found on the Support screen.
NOTE: FirstDefender RMX serial numbers are identified by the letters "RX" followed by 4 numbers. No other configuration is valid.
To access the Support screen, logon and select Tools >> About on your instrument. To obtain a valid Support Code, please ensure that the time, date and GMT zone fields are set correctly. Please note: the Support Code changes on a daily basis.
