Notice: Online ordering is temporarily out of service.
Please contact Customer Service Center PaiGlobalCustomerService@thermofisher.com or 800.875.1578 for all your inquiries and ordering needs.
TruScan Customer Support
Please note: This analyzer is no longer manufactured. However, Thermo Scientific will continue providing product support until further notice.
To login to the Customer Support Download Center, enter the Serial Number and Support Code from your TruScan.
If you encounter difficulty logging on to the Customer Support Download Center, please contact Thermo Scientific Customer Support at:
- 1.800.374.1992 (US toll free)
- +1.978.642.1100 (International)
- support@chemid.thermofisher.com (non-emergency support)
- reachback@chemid.thermofisher.com (spectral analysis)
How to Locate your Serial Number
The TruScan Serial Number is printed on a label affixed to the back of the instrument.
NOTE: TruScan serial numbers are identified by the letters "TS" followed by 4 numbers. No other configuration is valid.
How to Locate your Support Code
For users with TruScan software version 1.2.0 and later:
Login to your TruScan with your user credentials.
Select Tools >> Settings >> Support on your TruScan to obtain the Support Code. Please note: the Support Code changes on a daily basis.
For users with TruScan software version 1.1.1 and earlier:
In TruScan 1.1.1, only the administrator is able to access the support code page. Please contact your administrator for support.