Comprehensive Warranty Support

Your product comes with one year (1) manufacturer’s warranty from the date of shipment.  During the warranty period, we will provide the following services at no additional charge:  

• Technical Support
• Repair Service
• Parts and labor
• Unit return shipping

Exclusions from standard warranty coverage:

• Consumables, and accessories are not covered by the standard warranty terms (complete details can be found in the Terms & Conditions of System Sales Agreement)

Product Repair Services:

In the event that your system requires repair, a Return Materials Authorization (RMA) will be provided for you to return the instrument.  To obtain an RMA number, please contact our Technical Support team:

• Domestic:  800.374.1992 (option 2)                                                
• International: +1 978 642 1100 (Option 2)
• Group email: FSI-Product.Support@thermofisher.com

For additional service and support plans or standalone service offerings beyond the warranty coverage period, please visit  Thermofisher.com/Ramina or contact sales.chemid@thermofisher.com.