Notice: Online ordering is temporarily out of service.
Please contact Customer Service Center PaiGlobalCustomerService@thermofisher.com or 800.875.1578 for all your inquiries and ordering needs.
TruScan RM/GP Customer Support
To login to the Customer Support Download Center, enter the Serial Number and Support Code from your TruScan.
If you encounter difficulty logging on to the Customer Support Download Center, please contact Thermo Scientific Customer Support at:
- 1.800.374.1992 (US toll free)
- +1.978.642.1100 (International)
- support@chemid.thermofisher.com (non-emergency support)
- reachback@chemid.thermofisher.com (spectral analysis)
How to Locate your TruScan RM Serial Number and Support Code
The TruScan RM Serial Number and Support Code are displayed on the screen.
NOTE: TruScan RM serial numbers are identified by the letters "TM" followed by 4 numbers. No other configuration is valid.
Login to your TruScan with your user credentials. Select Main Menu >> Tools >> About System on your instrument to obtain the Unit ID (S/N) and Support Code.
How to Locate your TruScan GP Serial Number and Support Code
The TruScan GP Serial Number and Support Code are displayed on the screen.
NOTE: TruScan GP serial numbers are identified by the letters "TG" followed by 4 numbers. No other configuration is valid.
Login to your TruScan with your user credentials. Select Main Menu >> Tools >> About System on your instrument to obtain the Unit ID (S/N) and the Support Code.
