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Notice: Online ordering is temporarily out of service.

Please contact Customer Service Center PaiGlobalCustomerService@thermofisher.com or 800.875.1578 for all your inquiries and ordering needs.

1064Defender Customer Support

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Software & Release Notes

The latest version of the software is version 1.4.1. You can get the latest software by downloading it here:

Please contact Technical Support to receive the latest software for your device at
Email:support@chemid.thermofisher.com,
Phone (United States): 1-800-374-1992
Phone (International): 1-978-642-1100.


You can download the latest release notes here:
1064Defender Release Notes for v1.4.1
1064Defender Release Notes for v1.4.0
1064Defender Third Party Licenses
1064Defender Service Bulletin SB003



Libraries

You can access the latest libraries here:

Narcotics Software Library Download Version 2.0.5.61

Please contact Technical Support to receive the latest software for your device at
Email:support@chemid.thermofisher.com,
Phone (United States): 1-800-374-1992
Phone (International): 1-978-642-1100.

Hazardous Software Library Download Version 1.0.2.84

Please contact Technical Support to receive the latest software for your device at
Email:support@chemid.thermofisher.com,
Phone (United States): 1-800-374-1992
Phone (International): 1-978-642-1100.


Quick Start Guides & User Guides (English Only)

110-00172_H 1064Defender User Guide (English)
112-00104 1064Defender Quick Start Guide (English)


User Guides - All Other Languages

110-00185_B 1064Defender User Guide (German)
110-00186_B 1064Defender User Guide (French)
110-00187_C 1064Defender User Guide (Spanish)
110-00188_B 1064Defender User Guide (Chinese)
110-00189_B 1064Defender User Guide (Taiwanese-Mandarin)
110-00190_A 1064Defender User Guide (Korean)
110-00195_A 1064Defender User Guide (Polish)
110-00216_A 1064Defender User Guide (Arabic)


Quick Start Guides - All Other Languages

112-00119_A 1064Defender Quick Start Guide (German)
112-00120_A 1064Defender Quick Start Guide (French)
112-00121_A 1064Defender Quick Start Guide (Spanish)
112-00122_C 1064Defender Quick Start Guide (Chinese)
112-00124_B 1064Defender Quick Start Guide (Italian)
112-00125_B 1064Defender Quick Start Guide (Czech)
112-00126_A 1064Defender Quick Start Guide (Portuguese)
112-00127_A 1064Defender Quick Start Guide (Japanese)
112-00128_A 1064Defender Quick Start Guide (Korean)
112-00129_A 1064Defender Quick Start Guide (Arabic)
112-00133_A 1064Defender Quick Start Guide (Polish)


Release Notes

You can download release notes from previous releases here:
1064Defender Release Notes for v1.3.0

Troubleshooting

Please contact customer support: FSI-Product.Support@thermofisher.com


How to Get Entitlements

To purchase entitlements please contact your sales representative. US customers can use: sales.chemID@thermofisher.com

For technical support for entitlements please contact technical support: FSI-Product.Support@thermofisher.com


Regulatory

Important regulatory information regarding this product can be found here.

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