1064Defender Customer Support

Software & Release Notes

The latest version of the software is version 1.5.0. You can get the latest software by downloading it here:

Please contact Technical Support to receive the latest software for your device at
Email:support@chemid.thermofisher.com,
Phone (United States): 1-800-374-1992
Phone (International): 1-978-642-1100.

Please contact Technical Support to receive the latest software for your device at
Email:support@chemid.thermofisher.com,
Phone (United States): 1-800-374-1992
Phone (International): 1-978-642-1100.

You can download the latest release notes here:
Narcotics Library v2.1.1 Release Notes
1064Defender Release Notes for v1.4.1
1064Defender Release Notes for v1.4.0
1064Defender Third Party Licenses
1064Defender Service Bulletin SB003

Libraries

You can access the latest libraries here:

Narcotics Software Library Download Version 2.0.5.61

Please contact Technical Support to receive the latest software for your device at
Email:support@chemid.thermofisher.com,
Phone (United States): 1-800-374-1992
Phone (International): 1-978-642-1100.

Hazardous Software Library Download Version 1.0.2.84

Please contact Technical Support to receive the latest software for your device at
Email:support@chemid.thermofisher.com,
Phone (United States): 1-800-374-1992
Phone (International): 1-978-642-1100.

Quick Start Guides & User Guides (English Only)

110-00172_H 1064Defender User Guide (English)
112-00104 1064Defender Quick Start Guide (English)

User Guides - All Other Languages

110-00185_B 1064Defender User Guide (German)
110-00186_B 1064Defender User Guide (French)
110-00187_C 1064Defender User Guide (Spanish)
110-00188_B 1064Defender User Guide (Chinese)
110-00189_B 1064Defender User Guide (Taiwanese-Mandarin)
110-00190_A 1064Defender User Guide (Korean)
110-00195_A 1064Defender User Guide (Polish)
110-00216_A 1064Defender User Guide (Arabic)

Quick Start Guides - All Other Languages

112-00119_A 1064Defender Quick Start Guide (German)
112-00120_A 1064Defender Quick Start Guide (French)
112-00121_A 1064Defender Quick Start Guide (Spanish)
112-00122_C 1064Defender Quick Start Guide (Chinese)
112-00124_B 1064Defender Quick Start Guide (Italian)
112-00125_B 1064Defender Quick Start Guide (Czech)
112-00126_A 1064Defender Quick Start Guide (Portuguese)
112-00127_A 1064Defender Quick Start Guide (Japanese)
112-00128_A 1064Defender Quick Start Guide (Korean)
112-00129_A 1064Defender Quick Start Guide (Arabic)
112-00133_A 1064Defender Quick Start Guide (Polish)

Release Notes

Troubleshooting

Please contact customer support: FSI-Product.Support@thermofisher.com

How to Get Entitlements

To purchase entitlements please contact your sales representative. US customers can use: sales.chemID@thermofisher.com

For technical support for entitlements please contact technical support: FSI-Product.Support@thermofisher.com

Regulatory

Important regulatory information regarding this product can be found here.